If you get an error message when downloading a system update or if you've been waiting for more than 4 hours and the download has not finished, the download may have stopped because the unit disconnected from Wi-Fi.

Follow these instructions to check your Wi-Fi connection and resume the download if necessary.

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Original Kidibuzz:

First, touch the avatar in the upper left corner of your child's Home screen, then touch the Parents icon to enter Parent Settings.

Kidibuzz G2:

First, swipe to the second page of your child's Home screen, then touch the Parents icon to enter Parent Settings.

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Enter your Parent Settings passcode on the next screen.

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To make sure your device is connected to the Internet:

Select "Wi-Fi" from the Parent Settings menu.

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Then tap the gear iconto select advanced Wi-Fi settings.

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Tap the switch iconOff and then On to refresh the Wi-Fi connection. If you are not connected to any network, select a network and enter the password when prompted.

Press the Home Button when you're done to return to Parent Settings.

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To resume downloading the system update:

Select "Device Settings" from the Parent Settings menu.

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Then select "System Update".

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The KidiBuzz^™ will check if the update is currently downloading.

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The update will resume the download from where it left off. Wait for the download to finish and check back again later.

TIP: If the battery dies, it will interrupt the download, so make sure your device is connected to a power source.